Last updated: September 14, 2019
What Information I Collect
I provide design and illustration services to clients, as well as informational and educational services, such as blogs, newsletters, courses, and tutorials. To carry out these services, I may collect identification information from you such as your name, address, email address, phone number, and social media contacts (such as Facebook or Skype handles) in the course of communicating with you or doing business with you. I will never ask you for more information than is needed for the specific service I am providing.
I may also collect information which is needed to carry out specific services, such as your pen name, book title, book information, and any other information relevant to a service I am providing for you or you are inquiring about.
I may collect transaction data for payments processed for my services.
I may ask for testimonials of my services from you. If you provide a testimonial, I may display it with your chosen name or pen name on my site, along with any publicly known information associated with you, including the titles of books, series, publications, awards, or other forms of business associated with you and relating to your use of my services.
When I Collect Information
I may collect information from you when you engage with my website, contact me, engage with me on social media, subscribe to my newsletters, comment on my blogs, inquire about or contract with me for design and illustration services, or any similar engagement pertinent to my carrying out a service for you in accordance to the purpose of this site and my design services.
How I Use Your Information
I may process and store the information I collect from you in the regular performance of my site, my business, and my services to you, as well as for backups, archives, and records needed to run my business. Your information security is very important to me, and I make all reasonable measures to make sure your information is safe and secure. Excepting the uses of third-party services I use to manage and run my business, I will not disclose your information to any third party unless you ask me to, or unless I’m legally obligated to do so.
I use third-party services to manage my business and communicate with you. I may disclose your personal information related to the performance of my site, business, and services to these third-parties only within my own secure accounts with these sites, and only as needed to run my business and carry out my services to you. All third-party software suites I use are listed below. All information processed through these sites are subject to their individual privacy policies.
I use Dubsado to manage my clients and prospective clients, prepare and implement contracts and invoices, prepare and implement questionnaires, gather files needed to perform services, communicate with clients and prospective clients by email, allow clients to login to a client portal through my site, and for other related information needs relevant to a specific use of my services or inquiry into my services. Dubsado is a third-party provider, which may process your data using industry standard technologies to help me monitor, run, and implement my business and services.
You may access the information I process for you through Dubsado at any time by logging into your client portal on my site with your email address and the secure password I generated for you. If you have lost your password, you may contact me at any time to retrieve it or have me generate a new password for you.
While I currently use Dubsado in the main administration of my business, I formerly used 17Hats and in some circumstances continue to store and process information with this service. As such, I use 17Hats to manage my clients and prospective clients, prepare and implement contracts and invoices, prepare and implement questionnaires, gather files needed to perform services, communicate with clients and prospective clients by email, and related information needs relevant to a specific use of my services or inquiry into my services. 17 Hats is a third-party provider, which may process your data using industry standard technologies to help my monitor, run, and implement my business and services.
I use MailerLite to manage my newsletter subscriber lists and to send emails to my subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help me monitor and improve my newsletter.
You can unsubscribe from my newsletter by clicking on the unsubscribe link provided at the end of each newsletter.
Other Third-Party Services Used
I may use Squarespace to run and administrate my website, collect cookies, respond to comments posted on my site, and gather contact information from you.
I may use Google Drive to collect or send creative files from or to you, in the course of carrying out a service for you, such as providing final files for book covers that are too large to send through email.
I may use G Suite, Gmail, or Hotmail to communicate with you, archive conversations for reference, and send and receive file attachments from you, for the purposes of communicating with you or carrying out my services to you.
I may use Paypal to process payments for my services.
I may use Crashplan cloud storage to store and archive information and files needed for the running of my business and the performance of my services to you.
Information Correction and Storage
I maintain the rights to use and store your personal information for as long as I need it to run my business and carry out my services to you. You may at any time ask for me to change or correct your personal information. If we have never had a legal contract or you have never been invoiced by me for services, you may ask for your personal information to be deleted entirely from my systems, archives, and all third-party services I use and where your information may be stored. If we have had a legal contract or you have been invoiced by me for services, you may ask me to retain only the most minimal personal information needed for my business archiving, accounting, and legal purposes, which does not include any design or illustration files created by me for you.
Under GDPR, all EU citizens have the right to be forgotten, and all of your personal information erased from my systems and third-party services that I use, to the best of my abilities.
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